Acequia support
A question about Acequia, something that didn’t work, or an idea for a garden? We’d like to hear from you.
Email supportsupport@madebynil.com
Questions
Is it free?
The first two chapters, thirteen gardens, are free, and so is one of the hard gardens that come after them. One purchase opens the rest.
Does the purchase cover my other devices?
Yes: iPhone and iPad, signed in to the same Apple Account.
Does my progress follow me?
Yes. On every iPhone and iPad signed in to the same Apple Account with iCloud on, your gardens are kept in your iCloud and come to each device, as the purchase does. If you have played on two devices, they are put together: a garden in bloom on one is in bloom on the other. iCloud can take a little while to carry a change across, so open Acequia on the other device while it is online and give it a moment. Sound and Haptics are set on each device.
Where are the achievements?
In Game Center, when you are signed in to it. Acequia never asks you to sign in: sign in to Game Center in your device’s Settings, and the achievements you have already earned are given to it, then each new one as you earn it. While you are signed in, Settings in Acequia (the gear on the home screen) has an Achievements row that opens them.
I bought it, but the gardens are still locked.
Connect to the internet, open Settings (the gear on the home screen) and tap Restore Purchases, using the Apple Account that made the purchase. Please don’t buy it again. If the gardens stay locked, email us with the message you see.
I’m stuck on a garden.
Press Hint. It says whether the garden can still bloom and, once in each garden, points at the pot to pour next and then the way. Undo is free. From chapter two on, once a garden’s pointer is used, you can skip it for now and come back later.
Can I play offline?
Yes. Every garden plays offline, including the ones the purchase opens. Buying or restoring the purchase needs an internet connection, and your progress and achievements go to iCloud and Game Center when you are online.
Where is my progress saved?
On your device and, when you are signed in to iCloud, in your iCloud, which is how it follows you. If you delete Acequia and install it again while iCloud is on, your gardens come back. Without iCloud, your progress stays on that device, and deleting the app removes it: restoring the purchase opens the gardens again, but it can’t bring back progress. Please email us before deleting the app to fix a problem.
Can I turn off the sound or the vibration?
Yes, in Settings (the gear on the home screen): Sound and Haptics.
When reporting a problem
Tell us your device, its iOS, iPadOS or macOS version, the garden’s number and what happened. A screenshot helps. Please don’t send passwords, verification codes or payment details.
Something else?
For anything else, write to hello@madebynil.com. The Acequia privacy policy says what the game keeps and what it shares.