Acequia support
A question about Acequia, something that didn’t work, or an idea for a garden? We’d like to hear from you.
Email supportsupport@madebynil.com
Questions
Is it free?
The first two chapters, thirteen gardens, are free, and so is one of the hard gardens that come after them. One purchase opens the rest.
Does the purchase cover my other devices?
Yes: iPhone, iPad and Mac, signed in to the same Apple Account. Your progress stays on each device.
I bought it, but the gardens are still locked.
Connect to the internet, open Settings (the gear on the home screen) and tap Restore Purchases, using the Apple Account that made the purchase. Please don’t buy it again. If the gardens stay locked, email us with the message you see.
I’m stuck on a garden.
Press Hint. It says whether the garden can still bloom and, once in each garden, points at the pot to pour next and then the way. Undo is free. From chapter two on, once a garden’s pointer is used, you can skip it for now and come back later.
Can I play offline?
Yes. Every garden plays offline, including the ones the purchase opens. Buying or restoring the purchase needs an internet connection.
Where is my progress saved?
On your device. Restoring the purchase opens the gardens again, but it can’t bring back progress from an app that was deleted. Please email us before deleting the app to fix a problem.
Can I turn off the sound or the vibration?
Yes, in Settings (the gear on the home screen): Sound and Haptics.
When reporting a problem
Tell us your device, its iOS, iPadOS or macOS version, the garden’s number and what happened. A screenshot helps. Please don’t send passwords, verification codes or payment details.
Something else?
For anything else, write to hello@madebynil.com. The Acequia privacy policy says what the game keeps and what it shares.